Case Studies

Museum of Science, Boston
(Workflow Forms with Quask WorkFlow)

The Museum of Science replaces its method of internal forms administration involving web developers and paper-based systems with Quask WorkFlow which allows them to build workflow logic into their forms without having to rely on programmers or web developers. Explains Steve Nichols, Director of Information Systems, "Our workflow form designers actually enjoy using the software as it's so easy to use and they can produce really good looking forms in a fraction of the time it used to take our web developers. On average it takes less than five days to design, develop and deploy a workflow form whereas before it could take up to six weeks!"

Analog Devices
(Electronic Workflow Forms with Quask WorkFlow)

Analog Devices Inc. (ADI), recognized throughout the electronics industry for high-performance technology and world-class engineering support, chose Quask WorkFlow to move their internal forms processing from a paper-based manual method to an electronic format. Quask WorkFlow has enabled ADI to put all their employee related forms online in their new portal, and its workflow capabilities enable them to route forms intelligently around the organization for efficient processing. The result is a far better service to employees, a reduction in end to end process times, improved productivity and enhanced employee satisfaction. ADI anticipates that the time it will take to obtain all approvals to grant access to systems will be reduced by 200%.

Royal College of Physicians
(Online Surveys with FormArtist Server)

Each year, the Medical Workforce Unit at the Royal College of Physicians (RCP) conducts an Annual Consultant Census to capture data on the working patterns of consultants. In the past, they have issued the survey as a paper-based questionnaire, and responses have been manually scanned and verified by an outside company, before being sent back to the College for analysis. This case study describes how the RCP has been able to cut survey processing costs by £7,800 in the first year, save time, increase response rates and efficiencies by adopting the FormArtist Server online survey solution. This new technology has also enabled them to achieve dramatic improvements in productivity, and the Unit is able to take on more survey projects for the College as a result.

Computer Associates International Inc.
(Customer/Channel Feedback)

Computer Associates, a leading ebusiness software company, wanted to measure its brand awareness in the pan european marketplace, and find out whether its offerings were properly communicated to its customers. 70,000 surveys were sent to clients and divided between paper and web surveys and deployed in 5 different languages. The paper survey received a 1.5% response rate compared to a 10% response rate from the FormArtist web survey and at an eighth of the cost!

Derham Marketing Research
(Market Research)

Derham reduces the turnaround of their research projects by up to a week per project, and receives record response rates from their web surveys.

FYI Technology Solutions
(Technology Requirements Gathering)

It is critical for any software development project to engage business users throughout a project lifecycle. FYI is doing exactly this through FormArtist which is providing them with a vehicle for soliciting information from clients. They have been impressed with the level of feedback they have received and have found that clients enjoy interacting with FormArtist webforms and find them fun to fill-in.

FamilyNet
(Polling Opinion & Competition Entries)

FamilyNet uses FormArtist to poll TV and radio stations for views on their programmes and also use it for contest entries on both their TV and radio shows. Before using FormArtist web survey software, they were manually constructing feedback forms using ASP scripts, but with FormArtist they have drastically reduced production and analysis times and are producing better looking forms.

Maine Desk
(Editorial Review System)

Maine Desk provides professional editorial services. FormArtist has solved a problem that has been nagging them for years ie. how to move their paper-based journal review process online. They achieved this with FormArtist which was enthusiastically received by their reviewers who found the forms to be quick and easy to complete. The time taken to turnaround reviews has dropped dramatically, and they are now getting reviews back in days rather than weeks. Their biggest savings, however, have been in time, copying costs and postage, and they have the potential to save $2,000 in the next year – significant for a small office on a shoe-string budget.

HEC School of Management
(Educational Research Surveys)

HEC School of Management put their research surveys online with FormArtist and received much higher response rates compared to earlier questionnaires created by other software programs.

Northrop Grumman Mission Systems
(Web Forms and Surveys)

FormArtist was introduced into Northrop Grumman to address two very common requirements - online forms and surveys. Initially they needed a tool that would enable them to easily gather information and feedback from their clients. They also needed to be able to turn these projects around very quickly and under pressure. FormArtist has enabled them to do this without the need for HTML coding skills. Response rates have been much higher than previously seen, which they attribute to the good looking forms they are able to produce. As a result of the data gathered by FormArtist, Northrop Grumman have changed many of their business and product offerings.

Kyrene School District
(Parent/Student Surveys & Feedback)

Kyrene is using FormArtist to gauge the views and opinions of its clients, staff, students and community members. This has resulted in a growing realization within the organization that not only are people's opinions important, but they now have the wherewithal to quickly and efficiently measure this.

QP Group
(Employee Feedback)

QP Group is an international consulting firm with over 200 specialists located in numerous offices worldwide. This has created difficulty for employees to freely connect with one another and express their needs and concerns. The HR department has utilized FormArtist to help them connect with staff and solicit views and opinions through anonymous surveys. The results of the first survey were positive with over half of all employees responding.

Chris Eadon, Web Designer
(Web Design)

“I have been looking for ages for a program that would help me create forms like this. All I could find were companies who would do the job for a monthly fee, or exorbitantly expensive programs. FormArtist is not only extremely powerful, but as easy as something this complex can be. I am now looking for excuses to use it!”